Our policy lasts for 30 days. If 30 days have gone by since the delivery of your order, unfortunately, we can’t offer you a refund or exchange.
BEFORE RETURNING YOUR ORDER, YOU MUST CONTACT US FOR A RETURN NUMBER. YOUR ORDER WILL NOT BE ACCEPTED NOR REFUNDED IF IT DOES NOT HAVE A RETURN NUMBER.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Items that are marked as clearance or sale are final sale and not eligible for returns. Opened and used items are also not eligible.
Our patches are final sale and returns will not be accepted.
Customer will be responsible for all shipping and processing charges. We do not refund shipping cost to customers to return their items to us. By accepting our stock, the customer accepts our terms and conditions of sale, which constitute the entire agreement. In no circumstance will our liability be greater than the cost paid for the customer’s order.
Refunds & CANCELATIONS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds usually take 2-5 business days to be available depending on your bank. Please contact your bank to receive more information regarding the availability of funds.
We allow a 24hr grace period for a customer to contact us if there is a need to cancel their order to receive a full refund. After this period we can no longer issue a refund or cancel the order.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you received a damaged item, it is backed by our 30 Day Customer Satisfaction which means that you are eligible for a free replacement. Please contact us with a picture of the damaged item and your order number.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
A tracking number is required for a refund to be processed. You will not receive a refund unless you can provide us with a valid tracking number. We can't guarantee that we will receive your returned item/s and therefore need the tracking number as proof that the order has been shipped back to us.